Refund & Disputes

Summary

Treasure Log Pro is a one-time purchase of a digital product that is delivered instantly. Because access is granted immediately and cannot be returned, Pro purchases are generally final.

We want this to be fair, so we will always consider genuine problems. See below.

Digital products — no change of mind refunds

Under the Consumer Guarantees Act 1986 you may seek a refund for a faulty digital product. Outside of that, because a Pro unlock delivers immediate ongoing access and the value cannot be returned once used, we do not provide refunds for change of mind, unused time, or buyer's remorse.

This does not affect your rights under the Consumer Guarantees Act 1986, and does not limit any remedy for a product that is faulty or not as described.

We will refund when

We will issue a full refund in these situations:

• The Pro unlock fails to activate on your account and we cannot fix it.
• The service is materially broken or unavailable for a sustained period and we cannot restore it.
• You were charged twice for the same purchase.
• A purchase was made on your account without your authorisation — please report this immediately so we can investigate and secure your account.

How to request a refund

Email nztcgstore@gmail.com from the email address on the account, including the email used at purchase. We aim to respond within 5 business days.

Approved refunds are returned to the original payment method. Depending on your bank it may take a further 5–10 business days to appear.

Cancellations

There are no recurring charges to cancel. Pro is a one-time purchase and remains active indefinitely, so there is no billing to stop.

Disputes and chargebacks

If you believe a charge is incorrect, email us first — we would much rather resolve it directly. If a cardholder initiates a chargeback through their bank, Stripe will notify us and we will respond with the relevant transaction record.

Contacting us before disputing helps resolve things faster.